At My Secret Luxury, we stand behind the quality of our luxury sex toys and accessories.
What if my product is damaged or defective?
My Secret Luxury accepts returns of damaged or defective merchandise within 90 days of original purchase for US orders only. Please email firstname.lastname@example.org.
Once we receive your return request, we will issue you a Return Authorization code and a prepaid shipping label to return the defective item.
Upon return of the damaged or defective item, we will happily send a replacement or offer you a refund less shipping charges. Please note: refunds and replacements can take up to 2-3 weeks to be processed.
After 90 days and up to one year after purchase, we will replace defective products. However, shipping is the responsibility of the customer.
International Order Policy: My Secret Luxury cannot be held liable for any warranty or damage claims for shipments outside of the US due to the various customs departments and mail carriers that come in contact with the items and the package. All shipping costs for returns or replacements on international orders are the responsibility of the customer. My Secret Luxury does not reimburse any customs or import duties, brokerage fees, or taxes paid on shipments.
What if I ordered the wrong item by accident and it has NOT been opened?
My Secret Luxury has a 15 Days Return Policy for Sealed/Unopened items from the date of the order for a complete refund of the product price (excluding shipping charges). All products must be returned sealed and unopened in their original packaging and be authorized by My Secret Luxury before being returned.
Ship My Secret Luxury Returns To:
My Secret Luxury Returns Department
40 Richards Drive
Norwalk, CT 06854
If we find that the package has been opened, we will send the product back to you. You will be charged for $7.95 re-shipping.
Please include the original packing slip OR your name, mailing address, email address, and order number so we can quickly process your refund back to your original form of payment.
Refunds may take up to three weeks to process due to the time often required for shipping and bank processing.
What products can NOT be returned?
Opened or used intimate apparel such as dildo panties
We appreciate your understanding that My Secret Luxury is in the business of pleasure and pleasure cannot be measured. Therefore, we do not accept returns or exchanges of any items that have been opened or used.