Comingling MerchandiseAmazon has a huge distribution network of fulfillment centers nationwide. They ship products from the facility closest to the buyer. For example: Let's say you live in California and you buy a sex toy on Amazon from a seller in Pennsylvania. Amazon’s system will find an identical product that is closest to you. Thus, your product is not coming from the seller that you bought from. In the end, the Pennsylvania seller will get credit for the sale, but you might receive another seller's merchandise. Here's another example: Let's say you live in New Jersey, and you buy a sex toy on Amazon from a seller in Pennsylvania. The Pennsylvania seller's merchandise is in the same bin as another seller's merchandise from Delaware. Amazon will pick one of the products in the bin (because after all, Amazon thinks that they are all the same). The chosen product could be from the Pennsylvania seller or the Delaware seller. Of course, the Pennsylvania seller will get credit for the sale. Yet, you never know which seller provided the merchandise that you receive. The two examples above prove why it is difficult for sellers to control product quality. This lack of quality control makes buying sex toys on Amazon very risky. One seller is authorized to sell a manufacturer's sex toys, while the other is not and is selling a fake version. Unfortunately, Amazon can't tell what's real vs. what's fake. This is an opt-in and cheaper program for sellers. So, many sellers take part in this program. After all, they are running a business, and their number one goal is to make money. Thus, they will usually choose the less expensive option to cut costs and raise their margins. Comingling is an option for FBA (Fulfillment by Amazon) merchants. It allows for efficiency and speedy delivery. Sellers can opt out of this commingling system, but it is more expensive for them to do so.
Identifying Fake ReviewsAnother reason to beware from buying sex toys on Amazon is that Amazon has a lot of fake reviews that inflate the product's rating. Sadly, sellers hire people to write reviews. You can use tools like Fakespot and ReviewMeta to analyze and identify fake reviews. You can also do some quick detective work when you buy sex toys on Amazon to determine if reviews are fake. Here are our top three suggestions on how to identify a fake review:
- The review has written many different product reviews on the same day or a very short period of time.
- The review has not written any other reviews.
- The review has written only a few other short vague reviews.
Identifying Fake ToysChina has a huge and far-reaching billion-dollar counterfeiting empire. Footwear is the product counterfeited the most, followed by clothing, leather goods, and gadgets, according to the report from the Organisation for Economic Co-operation and Development. Why? Because people don't want to pay a lot of money, they like a bargain, and fake products look 99% like the real thing. Unfortunately, fake sex toys are flooding the market, especially when you are buying sex toys online from Amazon. BEWARE! Why? Because it's so easy. Most sellers use stock images from the manufacturer. Thus, the images on the product page will not help you determine if a product is real or fake. It is very difficult for the average person to spot a fake toy because a real toy looks like a fake toy.
Premium ManufacturersFirst and foremost, you should only buy products by premium manufacturers who sell high-quality luxury sex toys. Generic or cheap toys are usually mislabeled and made from toxic materials. All of the premium brands and manufacturers are targets of counterfeit toys. Njoy, a manufacturer of medical grade stainless steel sex toys, is the most copied luxury sex toy manufacturer. Copiers are companies in Hong Kong, Pakistan, and India, who specialize in metal sex toys. Keep in mind that if you do not buy from the manufacturer or authorized reseller, if something goes wrong with your toy, the warranty won't be honored.
PackagingPremium manufacturers understand branding. Thus, high-quality sex toys come with beautiful branded packaging. However, many counterfeit toys are often sent out in generic boxes and bubble mailers. Unfortunately, it can also be very hard to tell the difference between real packaging and fake packaging.
MaterialThe sex toy industry is not regulated. Thus, any manufacturer can state that the toy is made with a premium material when it is not. (Manufacturers use cheaper and often toxic materials to cut down on costs.) See our guide to sex toy materials to help you determine what is real vs. not real. If you think your toy is NOT silicone - boil a non-motorized silicone toy for 3 minutes. If the toy is NOT 100% silicone, it will melt, dissolve, or discolor. Does something not seem right with your glass toy? See Dangerous Lilly's guide to determine if something is cheaply made or properly annealed. To test if your metal toy is made with medical grade stainless steel, scratch the surface of the toy. If it reveals another metal, like copper, underneath, then it is not 100% stainless steel.
Identifying Used Sex ToysUnfortunately, there are sellers out there who sell used sex toys. These sellers accept a return and then turn around and sell that product to someone else. GROSS and very unsafe. You can share sex toys. Premium high-quality sex toys can be sterilized and used between partners. It's one thing to share sex toys with someone you know. Yet, getting a used sex toy when you thought you bought something new is not unacceptable. (This is why many sex toy sellers do not accept returns. Unless a product has been shrink-wrapped, it’s not that hard to open a box and make it look like it was never opened.)
Buying Sex Toys on Amazon HelpIf you bought a sex toy on Amazon and discovered that it was counterfeit, used, or mislabeled, there are several things you can do to try to get your money back.
- File an “A-to-Z” guarantee protection
- Report incorrect product information
- Review the seller
- Write a product review