Your passion is your business.
Respecting your privacy and maintaining discretion is our business.
Access to customer information is tightly controlled with our organization and we change all system passwords on a frequent basis. In fact, only three very trusted employees in our company have access to the systems which contain customer data.
We will NEVER sell or share information about you or your order to a third party.
Your credit card bill will have no mention or record of either My Secret Luxury or the products purchased. The charge on your credit card will simply say "MSL Denslow Digital LLC".
My Secret Luxury prides itself on the luxurious quality of our products as well as their presentation and packaging.
All shipments are discreetly packaged in plain packaging or standard USPS/UPS/FedEx supplied packaging.
The return address will appear as "Shipping Department".
The packaging never describes the contents unless it is required by customs for international shipping - in which case the description will be simple and generic.
Our logo or store name only appears on the enclosed packing slip inside the package.
We believe in and use the highest standard of security.
All sensitive information, like your credit card number or contact information, is encrypted using 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
We use an extended validation SSL certificate, which confirms that we have passed a comprehensive identity verification and exceeds PCI compliance requirements for SSL certificates.
This means that unless someone is using a CIA computer and has several hundred years of spare time, they won’t be decrypting your personal information as it passes through to your credit card company.
We use Braintree Payment Gateway, which provides the complex infrastructure and security necessary to ensure secure transmission of transaction data. Braintree manages the complex routing of your data, which means that we do not store, or even see your credit card details.
NO UNWANTED CONTACT
We value our customers' privacy. Emails are sent to confirm your order, notify you about backorders, and supply you with the tracking number for your shipment.
We contact customers by phone only if they provide a number and specifically ask to speak to a person.
Occasionally we may send out an email with news, information, and special offers. You can opt to not be taken off our mailing list and will never hear from us again.
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.